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Welcome to the LifeCare Home Safety Service from

The Home Safety Service from Counsel + Care provides cost effective support to enable people residing in the UK to remain living at home in safety. The service prides itself on always being available 24 hours a day, 365 days a year.

Counsel + Care is delighted to be working with Tunstall Response to deliver this important safety and support service to more people in the UK.

Lifeline Package

Telecare Sensors

Tunstall LifeCare Service

In order to receive the Tunstall LifeCare (TLC) service you must be resident in the UK and be able to provide contact details for two people who have keys to your home and are able to visit you when requested by TLC. The keyholders will be requested by TLC to visit you when an alarm call is received and help is needed, therefore it is important that they live within 30 minutes of your home. Your nominated keyholders should be informed before sending their contact details to TLC. Upon placing your order a monitoring form will be sent to you for completion, alternatively it can be downloaded by clicking here. The Lifeline 400 home unit requires a standard BT telephone socket within 2 metres of a mains electricity socket but easy to follow installation instructions will be provided.

All prices include VAT and delivery. If the person who is to receive the service is VAT exempt please call Tunstall Response on 08450 56 54 56.

Terms & Conditions

Please read the below terms and conditions very carefully. You must agree to them before you can proceed.

In these terms and conditions, "Tunstall" means Tunstall Healthcare (UK) Ltd; "the goods" means any item of whatsoever nature or part thereof of service which is to be sold or supplied by Tunstall; "the Customer" means the person who buys or has agreed to buy the goods. 1. acceptance of orders 1.1 Tunstall contracts for the supply of goods and/or services only subject to these Conditions and all terms and conditions in the Customer's order or enquiries inconsistent therewith shall be of no effect. 1.2 The placing of an order following a quotation given by Tunstall shall not be binding on Tunstall unless and until accepted by Tunstall in writing. 1.3 The terms and conditions contained herein shall constitute the entire agreement between Tunstall and the Customer and any modification to these Conditions will be binding only if it is evidenced in writing signed on behalf of Tunstall and such evidence contains a specific reference to these Conditions being modified. 1.4 In no circumstances shall the Customer cancel a contract to which these Conditions apply without Tunstall's written agreement and in particular Tunstall shall not be obliged to accept returned goods unless specifically agreed to in writing by Tunstall and subject always to the Customer paying a reasonable handling charge. If Tunstall agrees to the Customer cancelling a contract, the Customer will indemnify Tunstall against all losses (including loss of profit) suffered by Tunstall arising out of such cancellation. 1.5 No contract governed by these Conditions shall be a sale by sample unless Tunstall expressly agrees in writing. 1.6 All specifications, illustrations, colours, drawings and diagrams in Tunstall's catalogues, trade literature and other published matter are of a generally informative nature and are approximate only and none of these form part of any contract or give rise to any independent or collateral liability of whatsoever nature on the part of Tunstall and Tunstall shall be under no liability whatsoever for inaccuracies, changes or alterations in dimensions or measurements given, quoted or made by it. 2. estimates and prices Unless otherwise stated in writing the prices estimated or quoted by Tunstall are inclusive of basic packaging but are exclusive of freight and insurance charges, charges for delivery, VAT and other applicable taxes, duties or levies of any kind whatsoever, all of which are payable in addition by the Customer. Prices are based on, inter alia, the cost of materials, labour, transport, import duties and levies, currency exchange rates and statutory obligations ruling at the date of Tunstall's acceptance of the Customer's order and if before delivery there occurs any increase, howsoever arising, in the cost to Tunstall of supplying the goods, including (without limitation) any of the above matters, Tunstall shall be entitled to adjust the price for the goods by a reasonable amount to take account of such increases. 3. payment 3.1 The time of payment shall be of the essence of any contract to which these Conditions apply and unless otherwise expressly stated payment shall be due on or before 30th day after the date of invoice. 3.2 The Customer shall not be entitled to make deduction from any payment due to Tunstall in respect of any set-off or counterclaim unless both the validity and the amount thereof have been expressly admitted in writing by Tunstall. 3.3 Without prejudice to any other rights, failure to pay the price on part thereof or other monies payable by the Customer when due will also entitle Tunstall at Tunstall's sole discretion either to refuse to make delivery of any further consignment of any goods agreed to be supplied for which payment has not been received or to cancel any contract to which these Conditions apply, either in whole or part, by notice in writing to the Customer and without incurring any liability to the Customer of any loss caused by such delay of cancellation. 3.4 If the payment of the price or any part thereof and of all other sums payable by the Customer is not made on the due date, Tunstall without prejudice to its other rights hereunder, shall be entitled to charge in addition to any monies due hereunder interest on the outstanding amount at the rate per annum of four per cent (4%) above the base rate from time to time of Tunstall's bankers calculated on a daily basis until payment is made. 4. transfer of property 4.1 The goods shall remain the sole and absolute property of Tunstall as legal and beneficial owner and Tunstall reserves the right to dispose of the goods until such time as payment in full for all the goods, the subject of a contract to which these Conditions apply, together with the full price of any other goods, the subject of any other contract with Tunstall, has been received by Tunstall or until such time as the Customer sells the goods If such payment is overdue in whole or in part, Tunstall may (without prejudice to any part of its other rights) recover or resell the goods or any of them and may peaceably enter upon the Customer's premises where they are or where they are reasonably thought to be stored for the purpose of repossessing the same. 4.2 Until such time as the Customer becomes the legal and beneficial owner of goods, the Customer will store them and will procure that they are stored separately from its own goods or those of any other person and in a manner which makes them readily identifiable as Tunstall's goods. 4.3 Tunstall may maintain any action for the price of the goods sold notwithstanding the property in them may not have passed to the Customer. 4.4 Each sub-clause of this Clause 4 is separate, severable and distinct and, accordingly, in the event of any of them being for any reason whatsoever unenforceable according to its terms, the others shall remain in full force and effect. 5. risk and insurance 5.1 Subject as hereinafter provided, the goods are at the Customer's sole risk (and the Customer shall be under a duty to insure the goods to their full value) from the occurrence of the first point in time of any of the following events: (1) the passing of property to the Customer as provided for in Condition 5 of these Conditions; or (2) the physical delivery of the goods to the Customer's place of business by Tunstall; or (3) the physical delivery of the goods to the Customer's carrier or to an independent carrier for the purpose of transmission to the Customer of his nominee; or (4) the physical delivery of the goods to the Customer at Tunstall's premises. 5.2 Tunstall will be under no obligation to affect insurance of the goods once risk has passed to the Customer. 5.3 Whilst the goods are in the possession of the Customer and before property in the goods has passed to the Customer, the Customer shall keep the goods properly maintained in the same condition as that in which they were delivered and shall make good any damage or deterioration. The Customer shall be entitled to install goods in his possession in accordance with Tunstall's installation instructions or manuals. 6. delivery 6.1 Orders will be delivered as soon as reasonably practicable and Tunstall reserves the right to deliver by instalments in such quantities as Tunstall thinks fit. 6.2 Where delivery of the goods is made in instalments, each instalment shall be construed as constituting a separate contract to which all the provisions of the Conditions shall (with any necessary alterations) apply. 6.3 In the event of any failure to make delivery or delay in delivery, the Customer shall have no claim whatsoever against Tunstall for any direct or indirect or consequential loss or damage of any kind. 6.4 Without prejudice to any rights of Tunstall hereunder, if the Customer shall fail to give on or before the time Tunstall is ready to deliver the goods, all instructions reasonably required by Tunstall and all necessary documents, licences, consents and authorities for forwarding the goods or shall otherwise cause or request delay, the Customer shall pay to Tunstall all reasonable storage and other costs of whatever nature incurred or arising from such delay. 6.5 The Customer must inform Tunstall within seven days of any goods which are delivered in a damaged state or of any shortfall in any delivery. Deviations in quantity of goods delivered from those stated in any contracts to which these Conditions apply shall not give rise to a right to reject on the part of the Customer and the Customer shall have no right to claim for damages for breach of contract, but the Customer will only be obliged to pay at the contract rate for the quantity of the goods delivered. 7. limitation of liability 7.1 Tunstall warrants that it will (at Tunstall's choice) repair or replace, or refund the full purchase price of any goods which are accepted by Tunstall as being defective or not in accordance with the Contract or any express description or representation given or made by or on behalf of Tunstall in respect of the goods within a period of 12 months from despatch of such goods from Tunstall's works ("Warranty Period") save that this warranty shall not apply where the defect or fault is attributable to defective materials supplied by third parties where the Customer's only remedy will be against that third party. In respect of services, if Tunstall accepts within the Warranty Period that it has failed to execute the services in accordance with the express terms of the Contract, Tunstall may, at its option, perform again such of the services as have not been carried out in accordance with the express terms of the Contract or repay the Customer the charge for such of the services as have not been so performed (provided such charge shall have been paid to Tunstall by the Customer). The Customer's remedies in respect of any claim under the foregoing express warranty or any condition or warranty implied by law or any other claim in respect of the goods or services or any workmanship in relation to them (whether or not involving negligence on the part of Tunstall) shall, in all cases, be limited to repair, replacement, reperformance or refund of the purchase price as aforesaid and any condition or warranty implied by law shall cease to apply after the expiry of the Warranty Period; and Tunstall shall not in any circumstances be liable for damages, compensation, costs, expenses, losses or other liabilities, whether direct or consequential, and any other remedy which would otherwise by available in law is hereby excluded except to the extent that such exclusion is prohibited by any rule of law. A claim in respect of any defect or failure to comply with the specification or in respect of any delivery or instalment or any part of it shall not entitled the Customer to cancel or refuse delivery of or payment for any other delivery or instalment or any part of the same, delivery or instalment. 7.2 Tunstall accepts no liability in respect of any defect in or failure or malfunction of any goods or services supplied for any loss, injury or damage attributable, directly or indirectly thereto where such is caused in whole or in part by: (1) the repair, adjustment and/or alteration of the goods supplied by anyone other than Tunstall without prior written consent of Tunstall; or (2) the installation, maintenance and/or operation of the goods supplied otherwise than in strict accordance with the instructions accompanying the same; or (3) the use of any equipment in conjunction with the goods supplied where such equipment is manufactured by some person other than Tunstall. 7.3 The Customer shall not be entitled to rely on any oral statement or representations made by Tunstall or by Tunstall's employees, agents or servants and the Customer acknowledges that it will only rely on written data and specifications supplied by Tunstall. 7.4 Except as provided in 7.1 and 7.2 above, all representations, guarantees, undertakings, conditions or warranties, expressed or implied, statutory or otherwise in relation to the goods are hereby expressly excluded, provided always that the statutory rights of the Customer, in the case of a consumer sale, shall remain in full force and effect. 8. indemnity The Customer shall (and shall ensure that any third party to whom any goods may subsequently be supplied) comply with all instructions of Tunstall and any other manufacturer in relation to the fitting, installation, service and use of the goods and, notwithstanding such compliance, the Customer shall keep Tunstall fully and effectually indemnified against all costs, claims, demands, expenses and liabilities of whatsoever nature and wheresoever arising, including, without prejudice to the generality of the foregoing, claims for damage to property and consequential loss (including loss of profit) which may be made against Tunstall or which Tunstall may sustain, pay or incur arising out of or in connection with the supply, fitting, installation or use of the goods. 9. force majeure If Tunstall is prevented from fulfilling any order or contract within a reasonable time by reason of any cause beyond its reasonable control including, without prejudice to the generality of the foregoing war, threat of war, riots, civil commotion, act of God, government, terrorist activities, strikes, lockouts, industrial action, accident, technical problems with transportation, natural disaster, storm, flood, fire earthquake, delay in delivery to Tunstall of any goods or material or interruption of transport it shall be under no liability to the Customer and shall be entitled at its option (to be notified in writing to the Customer) either to cancel any contract to which these Conditions apply or without any liability, to extend the time or times for delivery or otherwise performing such contract by a period at least equivalent to that during which such delivery or performance has been extended by any of the restrictions hereinbefore referred to. 10. Termination 10.1 Tunstall reserves the right to determine this agreement forthwith at any time on seven days' notice in writing and Tunstall shall not be obliged to give any reason for determining this agreement in this manner. 10.2 Without prejudice to Clause 10.1 Tunstall may determine this agreement forthwith if the Customer: (1) has made any material misstatement in the particulars supplied to Tunstall from time to time; or (2) fails to pay any sums payable under this agreement (or under any other agreement between Tunstall and the Customer) in full within 14 days after such sums have become due (whether demanded or not); (3) commits a material breach of any of the other terms or conditions (whether express or implied) of this agreement (or of the terms and conditions of any other agreement previously mentioned); or (4) if any distress, execution, or other legal process is levied on or against the goods or any part of the goods, or against any premises where the goods is, or against any of the Customer's goods or other property, or the Customer permits any judgment against it to remain unsatisfied for seven days; or (5) if the Customer, being an individual, dies, suffers an interim order (within the meaning of the Insolvency Act) to be made against him or enters into a voluntary arrangement or suffers the making of a statutory demand or the presentation of a petition for a bankruptcy order; or (6) if the Customer, being a body corporate, enters into any liquidation, calls any meeting of its creditors, or has a receiver or administrative receiver appointed of all or any of its undertaking or assets, or suffers the appointment or the presentation of a petition for the appointment of an administrator under the provisions of part II of the Insolvency Act, or is deemed by virtue of section 123 of the Insolvency Act to be unable to pay its debts; or (7) being an individual suffers from mental disorder and either: (a) the Customer is admitted to hospital in pursuance of an application for admission for treatment under the Mental Health Act 1983 or, in Scotland, an application for admission under the Mental Health (Scotland) Act 1960; or (b) an order is made by a court having jurisdiction (whether in the United Kingdom or elsewhere) in matters concerning mental disorder for the Customer's detention or for the appointment of a receiver, curator bonus or other person to exercise power with respect to the Customer's property or affairs; or (8) dies. 11. assignment and subcontractors 11.1 The Customer or the Company shall not assign or transfer or purport to assign or transfer any contract to which these Conditions apply or the benefit thereof to any person whatsoever. 11.2 Tunstall shall be entitled to subcontract any work relating to the contract without obtaining the consent of, or giving notice to, the Customer. 12. law Any contract to which these Conditions apply shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts. 13. headings The heading shall not affect the meaning or interpretation of these Conditions. 14. consumer sales Nothing in these Conditions shall affect the statutory rights of any person dealing with Tunstall as a consumer. 15. software licence All material comprising Tunstall software, its associated manuals and other written materials, will be subject to the Tunstall Telecom Licence Agreement. A copy of this agreement will be sent with these terms and conditions, if appropriate. 16. health and safety 16.1 The Customer agrees to pay due regard to any information or any revised information whenever supplied by Tunstall (and is deemed to have been given adequate information and to have read and understood it) relating to the use for which the goods are designed or have been tested or concerning conditions necessary to ensure that they will be safe and without risk to health at all times when they are being set, used, cleaned or maintained by any person at work or when they are being dismantled or disposed of, and the Customer undertakes to take such steps as may be specified by the above information to ensure that, as far as reasonably practicable, the goods will be safe and without risk to health at all times as mentioned above. For these purposes, the Customer is deemed to have been given a reasonable opportunity to test and examine the goods before delivery. 16.2 The Customer agrees to pass to its customers any information supplied to it by Tunstall as referred to in Clause 16.1 and the Customer shall be solely responsible for ensuring that its customers are adequately informed and trained in the use of the goods and the Customer hereby agrees to indemnify and keep indemnified Tunstall against all claims, costs, expenses, damages or liability suffered or incurred by Tunstall as a result of the Customer's failure to comply with its obligations and responsibilities under this Clause 16.2. 16.3 Where the Equipment is classified as a medical device (which shall be notified to the Customer prior to delivery of the Equipment) the Customer agrees to maintain a system of records satisfactory to the Company for the purpose of identifying such Equipment and which will ensure that all such Equipment can be located or traced at all times and the Customer will produce such records to the Company on demand. 17. notices 17.1 Any notice or other communication to be given under these conditions must be in writing and may be delivered or sent by prepaid first class letter post or facsimile transmission. 17.2 Any notice or document shall be deemed served: if delivered, at the time of delivery; if posted, 48 hours after posting; and if sent by facsimile transmission, at the time of transmission. 18. invalidity The invalidity, illegibility or unenforceability of any provision of these conditions should not affect the other conditions. 19. third party rights A person who it not party to this agreement shall have not right under the Contracts (Right of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

Yes! I Accept the Terms And Conditions