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How does the service work?
Step 1 - What do I need?
All you need is a working BT or similar telephone line
socket within 2 metres of mains electricity plug socket. We also require you to
provide a minimum of two named keyholders who we can contact when an alarm is raised.
This service is only available for persons living in the UK.
Step 2 - Installation
It's easy, just plug the Lifeline home unit into the telephone
line and mains socket and test using the instructions provided, it's now ready.
Step 3 - Raising an alarm call
If you need help,
alarm calls can be easily raised from anywhere in the home and garden (up to 50
metres coverage) by simply pressing the radio trigger or the large illuminated red
button on the home unit.
Step
4 - Help is called
The Lifeline home unit automatically dials the monitoring centre
where a trained operator instantly sees your personal details (supplied to us when
you join the service). The operator will speak to you via the loudspeaker in the
home unit and can hear you through the powerful microphone, helping them to understand
the reason for the call and provide the most appropriate help. Even if they can't
hear you or if you are unable to respond we will send help, whether it be a local
key holder (e.g. neighbour), family member or the emergency services.
Step 5 - Help arrives
The operator will stay
on the phone until help arrives and will even contact family members, if required,
to let them know what has happened, providing complete peace of mind to you and
your family.
The service uses your existing telephone line to enable you to simply call for help at the touch of a button 24 hours a day.
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Tunstall's solutions are used by a wide variety
of people, safe in the knowledge that they can quickly
contact help should they need it.
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