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How does the Lifeline service work?

Step 1 - What do I need?

All you need is a working BT or similar telephone line socket within 2 metres of mains electricity plug socket. We also require you to provide a minimum of two named keyholders who we can contact when an alarm is raised. This service is only available for persons living in the UK.

Step 2 - Installation

It’s easy, simply select our professional installation service. Alternatively you can choose to install the system yourself using the instructions provided.

Step 3 - Raising an alarm call

If you need help, alarm calls can be easily raised from anywhere in the home or garden (up to 50 metres coverage) by simply pressing the radio trigger or the large illuminated red button on the home unit. With the addition of telecare sensors, e.g. smoke detector, alarms calls can also be generated automatically providing you with additional protection and reassurance.

Step 4 - Help is called

The Lifeline home unit automatically dials the monitoring centre where a trained operator will respond to your call by recalling your personal details (supplied to us when you join the service). The operator will speak to you via the loudspeaker in the home unit and can hear you through the powerful microphone, helping them to understand the reason for the call and provide the most appropriate help. Even if they can't hear you or if you are unable to respond we will request help, whether it be a local key holder (e.g. neighbour), family member or the emergency services.*

*If the operator cannot speak with the service user, then the operator will attempt to call the service user via the telephone line. If the operator still cannot speak with the service user then the operator will attempt to call the key holders in the order listed. If the service user’s contacts cannot be reached, the emergency services will be requested to attend**.

**The emergency services will respond to requests for assistance in accordance with their procedures.